Returns Policy

Products must be unopened, unused or unworn and have packaging or tags intact. Please note that we cannot offer exchanges. Purchases are covered by our 1-year product guarantee. If anything goes wrong with your product, we’ll replace it for up to a year after purchase.

How to Return an Item

Please email us at and explain why you need to return your item. Package your return securely. Include as much original packaging as possible. Obtain a certificate of posting at the post office. Your return will be processed and a replacement or a refund will be issued. Items on special offer are refunded at the offer rate, not the original retail price.

Sex Toys

If you’re not completely happy with a sex toy you have bought from Love2Lust, let us know why within 60 days of receiving it and we’ll give you a full refund.  If you return a product more than 60 days after purchase and it is not faulty, we will dispose of it in a safe and responsible manner. You will not be entitled to a refund or replacement. This also applies to any non-Love2Lust items we receive.  The number of refunds you may receive under this policy is limited entirely at Love2Lust’s discretion. Please note that lingerie, lubes, games and ‘useables’ (such as condoms and batteries) and bondage items are not covered by this sex toy returns policy.